FAQs

What is your cancellation policy?

If you need to cancel order we are here to help! You may cancel your order within 2 hours of placing your order on our site.

Please email us at: support@ps-101.com to request an order cancellation within 2 hours of placing your order. 

What is your return policy?

Please refer to our full return policy at: https://www.ps-101.com/policies/refund-policy for more information. 

What is your gift return policy?

Any items that are purchased as a gift can be exchanged for an available item of equal value or be returned for a store credit within 7 days of receipt of the gift order. 

**Items can only be exchanged or returned for store credit if unworn, in good condition, and in original packaging.**

I changed my mind, can I get a refund?

If you have placed your order and more than 2 hours has passed, you must return your item within 7 days of receipt of the order to receive a refund. 

**Items can only be exchanged or returned for store credit if unworn, in good condition, and in original packaging.** 

Can I return or exchange a sale item?

Yes, we will accept both a return and exchange on sale items.

What is your exchange policy?

Items may be exchanged for an available item of equal or lesser value and any remaining balance will be credited to a store gift card balance. 

What if I never received my item?

Please contact us at support@ps-101.com or via phone at 1 (833) 467-0795 between the hours of 9:00 am to 5:00 pm EST.  

How do I contact Customer Service?

Our customer service team is available to assist Monday - Friday between the hours of 9:00 am to 5:00 EST.

Phone: 1 (833) 467-0795 (during the hours of 9:00 am - 5:00 pm EST)

Message: Via our messaging center (during the hours of 9:00 am -5:00 pm EST)

Email: support@ps-101.com and our customer service team will get back with you within 24 hours. 

What payment options are available?

We currently accept Visa, Mastercard, Discover, AMEX, Shop Pay, ZipPay, Apple Pay, Google Pay and Meta.

Do you ship internationally?

Unfortunately at this time, we are only accepting orders from within the U.S. 

Do you ship to Post Office Boxes?

Yes, we do ship to P.O. Boxes. 

How do I care for my garments?

Please refer to the care section of each product page for more information.